Frequently Asked Questions
We'll answer common questions here as they come in. We're just getting started, so there aren't many yet!
questions@hansenleather.com
Where do you ship?
Currently we are shipping to the USA and terrritories, and APO/FPO addresses.
Do you make custom products?
Yes! Custom products are what we love the most. I can bring your ideas to life on wallets, purses, belts, etc. Go to a yardsale and find a vintage designer handbag with cool hardware, and you can send it to us and we'll bring it new life. Email us for a quote on any custom work.
How do I care for my Leather?
Each skin is different, but the basics are don't let it dry out, and don't over stress the seams. We use saddle-soap, neatsfoot oil, and Lexol conditioner depending on the skin type. More to come on this subject when I get the time to make a specific page.
What is your warranty?
We don't publish an exact warranty, because when you bought our name, you bought integrity. Did our seams come un-stitched? Rivet came apart? We'll fix it and pay the shipping. Did your dog chew your purse strap? We'll do our best to repair or replace it at low or no cost. You bought a lifetime relationship with us when you bought our product.